Frequently Asked Questions
Everything you need to know about OISELLE gear and your community experience.
What is the OISELLE return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of the purchase date. Please note that items marked as Final Sale are not eligible for return or exchange.
How do I determine my correct size in OISELLE apparel?
Each product page includes a specific size guide. We design our gear for a range of body types; if you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a compressive, high-performance fit.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, standard delivery takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package leaves our warehouse.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on the destination and weight of the order.
How should I care for my high-performance fabrics?
To maintain the technical integrity of our fabrics, we recommend machine washing in cold water with like colors and hanging to dry. Avoid using fabric softeners or bleach, as these can break down moisture-wicking properties.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Shop Pay for a faster checkout experience.